Effective Date: January 1, 2025

Shipping Policy

Shipping costs will automatically be calculated and added to your order. We offer flat rate shipping at $7.95, and all orders over $50 ship free. All orders will ship via FedEx Ground; expedited freight is not available. No Sunday or holiday delivery. *Free shipping only applies to orders over $50 before tax and after all discounts are applied.

Alaska and Hawaii Shipping

The shipping rate to Alaska or Hawaii will vary based on destination, weight, and dimensions of the package(s), shipping method, and our product warehousing location. Please note that our free shipping on orders over $50, $7.95 flat rate shipping, or other shipping discounts may not apply when items require shipment to Alaska or Hawaii. Additional shipping charges may be incurred.

Return Policy

We reserve the right to reject any return that does not comply with the terms of this Policy. If the return is due to customer error, please email info@medzah.com for assistance with setting up the return.

A restocking fee will be applied as follows:

• 5% restocking fee for returns within the first 30 days
• 10% restocking fee for returns between 31–60 days
• 20% restocking fee for returns between 61–90 days

No returns will be accepted after 90 days. The customer will be responsible for return freight.

If you receive an item that is damaged or defective, please email our Customer Service team at info@medzah.com to proceed with your return. Customer Service is available Monday through Friday, 8:00 AM to 5:00 PM EST.

Return Conditions

Returns may be rejected based on the physical condition of the items. Specifically:

• (a) Only items in full, complete, and unopened cases with original packaging are returnable.
• (b) Items in unsalable condition due to improper storage or damaged packaging are not returnable.

Customers will not be charged freight on returns that are the result of Medzah error, defect, or damage. In all other situations (e.g., discretionary returns), the customer will be responsible for pre-paying freight charges unless Medzah issues call tags or a bill of lading. Freight charges, if any, will be deducted from the credit amount.

Contact Information

For any questions regarding shipping or returns, please contact:

Medzah Industries LLC
Customer Service Department
Phone: 1-800-307-8386
Email: support@medzah.com
Hours: Monday–Friday, 8:00 AM – 5:00 PM CST