Medzah At Home – Consumer Rights

Effective Date: January 1, 2025

1. Your Right to Clear and Accurate Information

You have the right to receive clear and accurate information regarding:

  • Product descriptions
  • Pricing and shipping details
  • Delivery expectations
  • Return and refund policies

We strive to ensure all content on our website is accurate and up-to-date.

2. Your Right to Safe, High-Quality Products

Medzah At Home products maintain medical-grade quality standards. You can expect:

  • New, unused, sealed products
  • Items that match their descriptions
  • Products suitable for their intended purpose

If you receive damaged or defective items, we will work quickly to resolve the issue.

3. Your Right to Privacy

You have the right to understand how your personal information is collected and used. Your rights include:

  • Accessing your personal data
  • Correcting inaccurate information
  • Requesting deletion where applicable
  • Opting out of marketing communications
  • Understanding our cookie and tracking practices

Contact: info.athome@medzah.com

4. Your Right to Fair Returns

Our return policy is simple and customer-friendly:

  • Returns accepted within 30 days of delivery
  • Products must be unopened, unused, and in original packaging
  • No restocking fees

If your order arrives damaged or defective, contact info.athome@medzah.com for assistance.

Return Shipping:

  • Medzah covers shipping for damaged, defective, or incorrect orders
  • Customers cover return shipping for discretionary returns

5. Your Right to Transparent Shipping

You have the right to upfront transparency regarding shipping costs and delivery timelines. Medzah At Home provides:

  • Flat-rate shipping of $7.95
  • Free shipping on orders over $50 (before tax, after discounts)

Note: Shipping promotions may not apply to Alaska or Hawaii.

6. Your Right to Support

You deserve respectful and timely assistance. Contact us at:

Email: info.athome@medzah.com
Hours: Monday–Friday, 8:00 AM – 5:00 PM EST

7. Your Right to Secure Purchasing

You have the right to a safe and secure shopping experience, including:

  • Secure checkout
  • Fraud protection measures
  • Data encryption
  • Safe handling of personal data

8. State-Specific Privacy and Consumer Rights

Depending on your state, you may have additional rights such as:

  • Requesting details on personal data collected
  • Requesting a copy of your information
  • Requesting deletion of certain personal data
  • Opting out of specific types of data use

California residents may have specific rights under the California Consumer Privacy Act (CCPA).

9. Your Right to Honest and Ethical Business Practices

You have the right to expect fair and transparent business conduct, including:

  • No deceptive advertising
  • No hidden fees
  • Clear policies
  • Transparent communication of changes

Contact Us

If you have questions about your rights, contact us:

Medzah Industries LLC – Medzah At Home
Email: info.athome@medzah.com
Hours: Monday–Friday, 8:00 AM – 5:00 PM EST