Effective Date: January 1, 2025
Last Updated: January 1, 2025

Introduction

Medzah Industries LLC (“Medzah,” “we,” “us,” or “our”) recognizes the importance of protecting your privacy and the confidentiality of your personal information. This Privacy Policy (“Policy”) explains what types of information we collect, how we use it, how we share it, and the choices you have regarding your information. This Policy applies to all visitors and users (“you,” “your”) of Medzah’s websites, online services, and related digital platforms (collectively, the “Site”). By using our Site, submitting information, or otherwise interacting with us, you acknowledge that your Personal Data will be processed in accordance with this Policy. If you do not agree with this Policy, please do not use our Site or provide us with your information.

Information We Collect

In the past twelve months, Medzah has collected the following categories of Personal Data:

• Contact Information: Name, email address, phone number, address.
• Demographic Information: Age, gender, location, and general preferences.
• Account and Registration Data: Username, password, and login credentials.
• Transaction and Order Information: Purchases, order history, payment details, and shipping information.
• Health-Related Information: Limited product-related information necessary for safety and regulatory purposes (not covered under HIPAA).
• Device and Technical Information: IP address, browser type, operating system, device identifiers, cookies, and usage analytics.
• Marketing and Communication Data: Preferences for receiving promotional communications and interactions with our campaigns.
• Information You Provide Voluntarily: Feedback, reviews, survey responses, or messages submitted through contact forms.

How We Collect Information

We collect Personal Data in the following ways:

1. Directly from You: When you fill out a form, place an order, create an account, subscribe to our newsletter, or contact customer service.
2. Automatically: Through cookies, analytics tools, and similar technologies when you browse our Site.
3. From Third Parties: Including our partners, service providers, or publicly available sources.

How We Use Personal Data

We use your information for legitimate business purposes, including:

• Processing and fulfilling product orders and providing customer support.
• Creating and maintaining user accounts.
• Improving our Site, services, and product offerings.
• Sending transactional and administrative messages.
• Conducting research, analytics, and quality improvement.
• Delivering relevant marketing and promotional content.
• Protecting against fraud or unauthorized access.
• Complying with applicable laws and regulations.

How We Share Personal Data

We may share Personal Data as follows:

• Within Medzah: With affiliates, subsidiaries, and internal departments for legitimate business needs.
• Service Providers: With third-party vendors who assist in operations such as payment processing, shipping, analytics, marketing, or IT support.
• Legal and Regulatory Entities: When required by law or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.
• With Consent: When you explicitly authorize us to share your information with another party.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Recognize returning visitors.
• Analyze traffic and improve website performance.
• Personalize content and advertising.
• Remember user preferences.

You can control or disable cookies through your browser settings, though certain features may not function properly. To learn more, visit www.allaboutcookies.org.

Marketing Communications

You may receive marketing communications from Medzah if you have opted in or made a purchase with us. You can opt out at any time by clicking “unsubscribe” in our emails or contacting us directly. You will still receive transactional messages such as order confirmations.

Your Privacy Rights

Depending on your location, you may have the following rights regarding your Personal Data:

• Access: Request a copy of the data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request that we delete your data, subject to legal and contractual requirements.
• Restriction/Objection: Object to or restrict certain forms of processing.
• Data Portability: Request transfer of your data to another organization.
• Withdraw Consent: Withdraw previously given consent for specific uses.

Data Security and Retention

We use appropriate safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. We retain Personal Data for as long as necessary to fulfill the purposes described or as required by law.

Children’s Privacy

Our Site is not directed to children under 13 years of age. We do not knowingly collect or store personal information from children.

International Data Transfers

If you are accessing our Site from outside the United States, please note that your information may be transferred and processed in the U.S. We take steps to ensure it is protected consistent with applicable laws.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when this Policy was most recently revised.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your Personal Data, please contact us:

Medzah Industries LLC
Attn: Privacy Office
Email: info@medzah.com
Address: 99 Commerce Street, Glastonbury, CT 06033